At Central Bank, the health and safety of our employees, customers and communities is always our first priority. As we continue to monitor the developing coronavirus (COVID-19) situation, we want to ensure our customers are aware of their options for banking services, and aware of Central Bank’s business continuity plan.
The decision has been made to close our banking center lobbies and other customer contact areas as of this Saturday, March 21, until further notice. Drive-thru windows will remain open with regular hours. Please note that while the Waterfront banking center does not have a drive-thru window, the location will remain staffed to answer phone calls.
Services including, but not limited to, deposit account opening, loan closings, mortgage, insurance, investments, access to storage boxes, etc. will be available by appointment only.
As always, access to your deposit accounts is available 24 hours a day at Central Bank ATMs and through CentralNET Online Banking and the CentralMOBILE app. With the mobile app, you can check your balance, transfer money between accounts and even make a deposit. You may also want to consider shopping online during this time, which can be done easily with your credit or debit card.
During this time, we also want to remind you that Central Bank will never contact you to ask for information such as your Social Security number or passwords over the phone, by text or email.
If you have any questions, please feel free to contact Central Bank Client Services at (800) 637-6884 or (859) 253-6222. We have also provided a link below to our website. We will continue to update this page as the situation develops.
We thank you for your continued support and business.